Lux Bar
Lux Bar
Nightlife platform optimizing bookings, payments, and QR access.
Kickoff Thread
When growth exposed the cracks in the system
Mauris Kamar
Lux Bar's Owner
Hi Rances, when we open the doors, everything slows down. Staff manually checks reservations, people wait in long line, and guests keep asking if their booking is confirmed. We’re opening bars in more cities, but each location works differently, and it’s getting harder to manage operations.
Rancés Sánchez
Founder at Prometeux &
Lead Product Designer
Hi Mauris, thanks for the context. What you’re facing is an entry bottleneck caused by manual processes and lack of shared visibility. We can design a mobile platform to manage reservations, enable in-app payments, and streamline access through QR codes. This would reduce pressure at the door and bring consistency and control across all locations.
Problem Framing
Where operations were breaking
Entry bottleneck just at peak hours
Manual reservation checks created long queues and operational pressure exactly when the venue opened to the public.
Unclear payment and reservation status
Guests and staff lacked a shared source of truth, forcing manual confirmation and breaking the arrival experience.
Fragmented multi-venue operations
Each location operated independently, making consistency, monitoring, and scalable growth difficult.
Success Criteria
How success was defined before designing solutions
User
From a user perspective, success meant a predictable and frictionless arrival. Guests should be able to reserve, pay, and access the venue with confidence, without questions, delays, or manual validation at the door.
Reserve.
Pay.
Enter without friction.
Operations
From an operational perspective, success required speed and clarity at peak hours. Staff needed a single source of truth to instantly verify reservation and payment status, reducing pressure, errors, and queue buildup.
Scan QR.
Verify instantly.
Keep lines moving.
Business
From a business perspective, success meant scalability. The product had to support multiple venues and cities under one system, enabling centralized monitoring, operational consistency, and future expansion without increasing complexity.
Centralize data across venues.
Operation monitoring.
Scalable.
Product Strategy in Action
Strategy backed by real flows
Unified event discovery across venues
A single mobile experience to promote events across all Lux Bar locations, making dates, venues, and experiences easy to explore.
Browse events across all Lux Bar venues
View date, location, and experience details
Enter the reservation flow directly from discovery
Single, continuous mobile flow
Reservations, payments, and access designed as one uninterrupted experience, from intent to entry.
Event discovery with clear pricing
Pre-paid reservation to confirm entry
QR pass generated for seamless access
Flexible payment methods
Multiple payment options were introduced to reduce friction at the moment of commitment, allowing guests to choose the method that best fits their context and preference.
Multiple payment methods available in-app
Incentives applied to encourage pre-payment
Payment status reflected instantly across the system
Real-time access validation
QR-based entry designed for speed and clarity during peak hours.
QR-based validation as single source of truth
Real-time status for fast access decisions
Designed to reduce pressure during peak entry
Centralized business visibility
A unified performance layer connects global results, venue health, and event execution, enabling data-driven decisions and scalable growth across cities.
Track global revenue and growth across all locations
Monitor venue performance and operational efficiency
Optimize events as measurable business units
Outcome & Impact
Measured results after implementation
+18
%
increase in paid reservations
Shift from manual confirmation to in-app pre-payment significantly reduced uncertainty and improved revenue predictability.
41
%
repeat guests rate
Improved experience and consistency across venues increased customer retention.
4
%
manual override rate during peak entry
Staff intervention became the exception, not the rule.
100
%
Scalable architecture validated
The same flows supported high-volume events without operational degradation.
370K
$
revenue generated by a single flagship event
Events became measurable business units, not just marketing initiatives.
-65
%
reduction in average entry time
From manual checks to QR validation reduced congestion during peak hours.
+8
cities
centralized control around the world
Leadership gained real-time visibility into venue and event performance from a single platform.
97
%
QR scan success rate
QR access became the single source of truth at the door, minimizing manual intervention.
-42
%
reduction in no-shows
Pre-paid reservations and QR-based access increased commitment and attendance reliability.
Start a conversation
Let’s design what’s next with intention
Prometeux partners with ambitious teams to design digital products that scale, perform, and endure.
prometeux
Strategic Product Design
Designing clarity at the intersection of business, technology, and human experience.
Featured Projects
Insights & Updates
Occasional thoughts on product, design, and systems.
Enter your email...
Let’s build what truly deserves to exist
Designed with intention
© 2026 Prometeux
Start a conversation
Let’s design what’s next with intention
Prometeux partners with ambitious teams to design digital products that scale, perform, and endure.
prometeux
Strategic Product Design
Designing clarity at the intersection of business, technology, and human experience.
Featured Projects
Insights & Updates
Occasional thoughts on product, design, and systems.
Enter your email...
Let’s build what truly deserves to exist
Designed with intention
© 2026 Prometeux
Key Takeaways
What this project reinforced
Rancés Sánchez
Founder at Prometeux &
Lead Product Designer
Designing Lux Bar reinforced that great products are not defined by features, but by how well they align experience, operations, and business outcomes.
Solving entry friction required understanding human behavior under pressure. Improving revenue predictability required reducing uncertainty at the moment of commitment. Scaling across cities required treating events and venues as systems, not screens.
This project reaffirmed that product design reaches its highest impact when decisions are grounded in real-world constraints, measurable outcomes, and long-term scalability.
Kickoff Thread
When growth exposed the cracks in the system
Mauris Kamar
Lux Bar's Owner
Hi Rances, when we open the doors, everything slows down. Staff manually checks reservations, people wait in long line, and guests keep asking if their booking is confirmed. We’re opening bars in more cities, but each location works differently, and it’s getting harder to manage operations.
Rancés Sánchez
Founder at Prometeux &
Lead Product Designer
Hi Mauris, thanks for the context. What you’re facing is an entry bottleneck caused by manual processes and lack of shared visibility. We can design a mobile platform to manage reservations, enable in-app payments, and streamline access through QR codes. This would reduce pressure at the door and bring consistency and control across all locations.
Problem Framing
Where operations were breaking
Entry bottleneck just at peak hours
Manual reservation checks created long queues and operational pressure exactly when the venue opened to the public.
Unclear payment and reservation status
Guests and staff lacked a shared source of truth, forcing manual confirmation and breaking the arrival experience.
Fragmented multi-venue operations
Each location operated independently, making consistency, monitoring, and scalable growth difficult.
Success Criteria
How success was defined before designing solutions
User
From a user perspective, success meant a predictable and frictionless arrival. Guests should be able to reserve, pay, and access the venue with confidence, without questions, delays, or manual validation at the door.
Reserve.
Pay.
Enter without friction.
Operations
From an operational perspective, success required speed and clarity at peak hours. Staff needed a single source of truth to instantly verify reservation and payment status, reducing pressure, errors, and queue buildup.
Scan QR.
Verify instantly.
Keep lines moving.
Business
From a business perspective, success meant scalability. The product had to support multiple venues and cities under one system, enabling centralized monitoring, operational consistency, and future expansion without increasing complexity.
Centralize data across venues.
Operation monitoring.
Scalable.
Product Strategy in Action
Strategy backed by real flows
Unified event discovery across venues
A single mobile experience to promote events across all Lux Bar locations, making dates, venues, and experiences easy to explore.
Browse events across all Lux Bar venues
View date, location, and experience details
Enter the reservation flow directly from discovery
Single, continuous mobile flow
Reservations, payments, and access designed as one uninterrupted experience, from intent to entry.
Event discovery with clear pricing
Pre-paid reservation to confirm entry
QR pass generated for seamless access
Flexible payment methods
Multiple payment options were introduced to reduce friction at the moment of commitment, allowing guests to choose the method that best fits their context and preference.
Multiple payment methods available in-app
Incentives applied to encourage pre-payment
Payment status reflected instantly across the system
Real-time access validation
QR-based entry designed for speed and clarity during peak hours.
QR-based validation as single source of truth
Real-time status for fast access decisions
Designed to reduce pressure during peak entry
Centralized business visibility
A unified performance layer connects global results, venue health, and event execution, enabling data-driven decisions and scalable growth across cities.
Track global revenue and growth across all locations
Monitor venue performance and operational efficiency
Optimize events as measurable business units
Outcome & Impact
Measured results after implementation
+18
%
increase in paid reservations
Shift from manual confirmation to in-app pre-payment significantly reduced uncertainty and improved revenue predictability.
41
%
repeat guests rate
Improved experience and consistency across venues increased customer retention.
4
%
manual override rate during peak entry
Staff intervention became the exception, not the rule.
100
%
Scalable architecture validated
The same flows supported high-volume events without operational degradation.
370K
$
revenue generated by a single flagship event
Events became measurable business units, not just marketing initiatives.
-65
%
reduction in average entry time
From manual checks to QR validation reduced congestion during peak hours.
+8
cities
centralized control around the world
Leadership gained real-time visibility into venue and event performance from a single platform.
97
%
QR scan success rate
QR access became the single source of truth at the door, minimizing manual intervention.
-42
%
reduction in no-shows
Pre-paid reservations and QR-based access increased commitment and attendance reliability.
Key Takeaways
What this project reinforced
Rancés Sánchez
Founder at Prometeux &
Lead Product Designer
Designing Lux Bar reinforced that great products are not defined by features, but by how well they align experience, operations, and business outcomes.
Solving entry friction required understanding human behavior under pressure. Improving revenue predictability required reducing uncertainty at the moment of commitment. Scaling across cities required treating events and venues as systems, not screens.
This project reaffirmed that product design reaches its highest impact when decisions are grounded in real-world constraints, measurable outcomes, and long-term scalability.
Start a conversation
Let’s design what’s next with intention
Prometeux partners with ambitious teams to design digital products that scale, perform, and endure.
prometeux
Strategic Product Design
Designing clarity at the intersection of business, technology, and human experience.
Featured Projects
Insights & Updates
Occasional thoughts on product, design, and systems.
Enter your email...
Let’s build what truly deserves to exist
© 2026 Prometeux · Designed with intention